Chargeback & Payment Dispute Policy

Last updated: October 10, 2026

AUVÉRYN VERVÉ® wants every customer to understand our pre-order process and how payment disputes are handled.

Pre-Order Timeline

Products clearly identified as pre-orders may take 5–10 weeks from the date of purchase to ship, unless a different timeframe is disclosed on the product page. This estimated timeframe covers production and order preparation; delivery transit time is additional. Please review our Shipping & Pre-Order Policy before ordering.

Chargebacks Filed During the Pre-Order Period

If a customer files a non-delivery chargeback solely because a clearly disclosed pre-order has not yet shipped while its stated shipping period is still running, AUVÉRYN VERVÉ® may contest the dispute by providing evidence of the disclosed timeframe and the order's status.

Evidence may include the order confirmation, the shipping terms presented at purchase, payment records, fulfillment updates, tracking if available, and customer communications.

A chargeback filed before the end of the pre-order period is not automatically overturned. The payment provider, issuing bank, and applicable card-network rules determine the outcome. We cannot guarantee any dispute decision.

Contact Us First

For concerns about shipping progress, cancellations, refunds, or an unfamiliar charge, please contact auveryn.verve@gmail.com with your order number. We will work to address the issue promptly.

Delays, Cancellations, and Consumer Rights

If we cannot ship within the promised timeframe, we will provide any required delay notice and cancellation or refund options under applicable law. This policy does not limit customers' rights to report unauthorized transactions, billing errors, fraudulent charges, undelivered goods, or other eligible disputes to their bank or payment provider.

Support

AUVÉRYN VERVÉ® Customer Support: auveryn.verve@gmail.com